International shipping help

EPS is the Express Post Services LLC platform for requesting and booking international transport. The shipment is carried by the provider confirmed for that booking.

Collection, transport and delivery are performed by the courier company confirmed in the accepted offer.

Check whether the contents are accepted, pack and measure the parcel, then submit a quote request with the route and package details.

You can request a quote as a private individual. Availability depends on the contents, route and selected service.

Yes. Describe your shipments, destinations and expected volume so the offer can reflect your business needs.

You can complete the quote request without an account. Enter a valid email address and keep the correspondence for later clarification.

It means collection from the sender's address and delivery to the recipient's address, subject to the service's coverage and access conditions.

Yes, using estimates, but the final price must be confirmed after measuring and weighing the packed parcel.

No. It sends the shipment details for assessment. The booking and its conditions are confirmed afterwards.

No. The quote form does not collect money. Payment for a service follows confirmation of the offer and payment instructions.

Obtain written confirmation for the exact documents. EPS terms list documents among exclusions despite general website references to document services. Do not hand over originals before this is clarified.

Yes. Provide the weight and three outer dimensions separately for every parcel in the form.

No. Limits vary by carrier and service. The applicable limits must be confirmed for your shipment.

Describe the route, contents, dimensions and desired date. Ask the team to compare the options available for that particular shipment.

Their routing, estimated transit time, cost and restrictions may differ. Compare the actual offers rather than assuming both services accept the same items.

No. A guarantee applies only when expressly included in the conditions of the confirmed service.

You can request an assessment using accurate sender and recipient details, provided you are authorised to share those details for transport.

Specify the complete cross-border route. Collection availability must be checked for the particular country and postcode.

Read the shipping guidance and the instructions of the confirmed carrier. Packaging must suit the contents and accepted service.

Describe the exact item, composition and destination. Wait for confirmation before booking or handing over the parcel.

Do not assume EPS can arrange collection using that label. EPS support and bookings concern shipments ordered through EPS.

Yes. Read the guides or ask about a planned shipment, making clear that the details are provisional.

Check the route, parcel count, declared measurements, total cost, service, transit estimate and applicable restrictions.

Email the corrections in the same conversation, including your name and request date. For a confirmed booking, wait for acceptance of the changes.

Have the tracking number ready and check the carrier's official tracking page. Contact EPS about shipments booked through the platform.

The price depends on the route, postcodes, weight, dimensions and service. Send complete details for an individual quote.

Their volume, destination, service and applicable surcharges may differ even when their actual weight is identical.

It is the weight used to calculate the transport charge under the service rules, often by comparing actual and dimensional weight.

It identifies the collection or delivery area and may affect coverage, estimated transit time and additional charges.

Check the tax wording in the offer. Do not automatically assume that a quoted amount includes or excludes VAT.

Do not assume so. Ask for transport charges, clearance costs, import charges and the party responsible for each to be specified separately.

It is a pricing component applied under the carrier's policy. It may vary and should be reflected in the offer.

It is an additional charge for certain postcodes requiring special access or distribution, as defined by the carrier.

Yes. Its length or shape may trigger handling surcharges or put it outside standard service limits.

Yes. Request alternatives and compare their cost, transit estimate, restrictions and conditions.

Check the validity period stated in the offer. If none is given, ask for confirmation before paying or booking.

The carrier may remeasure and reweigh the parcel. Differences from the declared measurements can change chargeable weight or surcharges.

Yes. Include expected shipment volumes, destinations and typical parcel weights to support a useful assessment.

No. Request an offer for the whole shipment and check the commercial conditions proposed.

It may reduce dimensional weight, but it must still provide adequate protection and meet the carrier's packaging requirements.

Use the quote form and include both addresses, your email and each parcel's details. EPS provides an individual offer rather than a public tariff list.

The form has five parcel rows. For a larger shipment, email a complete list with each parcel's weight, dimensions and contents.

Check your spam folder and the email address entered. If you cannot find the response, contact EPS with your name, request date and route.

Yes. Include business details, shipping frequency and parcel characteristics. Do not send passwords or store access credentials in the form.

A new offer may be needed because the pricing zone, service and formalities can change.

Yes. Actual weight must include the box, cushioning and all materials handed to the courier.

Only provisionally. Accurate comparison and price confirmation require the final outer dimensions.

Return, storage or clearance charges may apply under the service conditions. Ask about these before booking.

Ask for its name, calculation basis and supporting measurements, quoting the AWB and original offer.

EPS does not publish standard shipping tariffs on these pages. The price is provided in an individual quote after checking the route, contents and measurements.

Weigh the fully packed parcel on a suitable stable scale, including cushioning, tape and attached documents.

Measure the longest outer side of the packaging, including any protruding parts.

Measure the other two outer dimensions of the packed parcel without compressing the box. State the measurement units.

It represents the space occupied by a parcel and is calculated from its dimensions using the service's formula and divisor.

Where this method applies, multiply length, width and height in the required units, then divide by the divisor confirmed for the service.

No. Divisors vary between services and contracts. Check both the divisor and measurement units applicable to your offer.

Clothing and its packaging may occupy a large amount of space compared with their actual weight.

No. Declare actual measurements. Any rounding for charging purposes follows the service's rules.

Request the verification details and compare them with your measurements and photographs taken before handover.

Use the maximum outer dimensions that enclose it and check whether that shape is accepted by the service.

Yes. Include protruding handles and the protective packaging used.

Yes. Measure the complete packed item, including its wheels and their protection.

Some services define this as length plus twice the width plus twice the height. Check the carrier's exact definition and limits.

Provide the weight and dimensions of each box as well. A total alone is insufficient to check individual package limits.

It may require another service, attract a surcharge or be refused. Confirm the solution before collection.

Yes. Include its maximum outer extent. If the packaging is deformed, replace it before shipping.

That figure may exclude packaging. Weigh the complete shipment for an accurate declaration.

Use an appropriate weighing facility or ask for guidance. Do not present an estimate as an exact measurement.

You can state decimal values in the quote table. Identify the units and use a consistent measurement system for each parcel.

The form allows kg or lbs and cm or inches. Write the units beside the measurements and avoid mixing systems within one parcel's details.

The declared volume may appear much larger. Correct the values promptly and request a revised assessment.

Yes. Provide the gross weight including the pallet, goods and securing materials.

Do not assume this is accepted. Boxes can separate during handling. Use individual packages and labels appropriate to the booking.

Yes. Declare the final dimensions and weight after all protective materials have been added.

Photograph each dimension beside a tape measure and the parcel on a scale, keeping the packaging and readings visible.

Use a strong suitable box, protect items individually, fill empty space, seal the seams and apply a clear readable label.

Use corrugated cardboard suitable for the contents and weight. Heavy goods may require double-wall packaging.

Only if it remains strong, clean, dry and undamaged. Remove old labels and check the seams and closures.

Moisture weakens cardboard and can cause it to tear during handling or stacking.

Yes. Use protection suitable for each accepted item to prevent the contents from colliding or rubbing together.

Use cushioning suited to the weight, such as packing paper, foam or other protection that prevents movement.

Not for every item. An outer shipping box and adequate restraint are generally needed as well.

Apply packing tape along the centre seam and the two edge seams on both the top and bottom of the box.

Use parcel-packing tape appropriate to the load. Decorative or masking tape does not provide equivalent strength.

String can catch in handling equipment. Use sealing materials accepted by the courier service.

Add corner protection and cushioning, then secure the item so it does not touch the outer box walls directly.

Allow enough room for the cushioning required by the product and service. No single padding thickness guarantees protection for every item.

No. A label does not prevent mechanical sorting or replace compliant packaging and acceptance of the contents.

Retail display packaging may be insufficient for courier transport. Check whether an additional outer shipping box is required.

Gently move the parcel before final sealing. If you feel movement inside, improve the restraint and cushioning.

No. Excessive pressure can distort or split the cardboard. Choose the correct size while retaining adequate protection.

Cover them with rigid protection and ensure they cannot puncture the packaging or injure handlers.

A bag is not a substitute for a suitable box. Confirm the packaging accepted for the item and service.

Arrange them securely, protect their corners and distribute the weight in a strong box without exceeding the individual parcel limit.

Protect each pair, place it in a strong outer box and fill empty space to prevent movement.

Use clean inner protection and a strong outer box. Avoid contact with damp packaging.

Suitable inner protection may be used, but check the package's stability and measure the final outer box.

It is useful to keep photographs of the contents, cushioning and sealed box before handover.

Prepare them before collection. Do not assume the driver will bring boxes, tape or cushioning.

Replace it and recheck the final weight and dimensions before handing the parcel to the courier.

It is the transport document or shipment identifier issued for the booked service and used to identify and track the shipment.

Look in the shipment confirmation or on the shipping label. If it is missing, request it from the team that arranged the booking.

It is supplied after booking confirmation according to the service process. Check the instructions before collection.

This depends on the service and collection location. Confirm whether you must print it or the courier will bring it.

Only if the confirmed service expressly supports that process. A phone image does not automatically replace a physical label.

Use a flat surface that can be scanned easily. Avoid corners, seams and areas that may bend.

Remove old labels and barcodes first to prevent incorrect scanning.

Reflections or wrinkles may make it unreadable. Follow the label-protection instructions without affecting scanning.

Readability is generally important, but follow the format and requirements provided for your specific service.

Do not resize it arbitrarily. Barcodes must remain readable. Ask for a suitable format or the carrier's instructions.

Print the complete label again, without cropped edges or changes to the proportions needed for scanning.

Avoid this, particularly across barcodes. Use a sufficiently large flat surface or request guidance.

Yes. Each piece must be identified as required by the booking. Do not duplicate one label across several boxes.

Some services link several pieces to a master reference, while each individual piece retains its own identification.

Do not rely on handwritten corrections. Request a booking update and a new label when required.

Notify the team before handover and check whether the label must be reissued with the correct details.

Ask for it to be emailed again, giving your name, order reference or known AWB. Use only the label confirmed for the current booking.

Not without confirmation. It may be invalid or linked to a booking that is no longer active.

Use the holder or transparent pouch accepted by the carrier, keeping the barcode flat and scannable.

An internal copy of relevant contact details can help identify the shipment if the outer label is damaged.

Yes. Store the photograph securely because it may contain addresses and personal information.

Avoid doing so. The label and tracking number can expose information about the shipment and the people involved.

No. Label creation and physical handover are separate stages. Check the collection scan or handover evidence.

A different service may require a new booking and identifier. Use the most recently confirmed label.

Compare each box with its contents list and recipient details before attaching the label and handing it over.

After accepting the offer, confirm the address, contact person, parcel count and a collection date available for the selected service.

Not every service offers an exact time. Check whether a collection window or dedicated option is available.

Do not assume a call is guaranteed. Arrange availability at the address and follow the confirmed instructions.

An informed authorised person may hand over the parcel if the service allows this and the required documents and labels are ready.

Yes, if collection at that address is confirmed and reception knows about the shipment and can identify the correct parcel.

Only under an expressly accepted collection procedure. An unattended parcel may lack reliable handover evidence.

Check the booking details and send useful directions or corrections to the team so collection can be coordinated.

Request a check immediately. The change may require rescheduling and is not guaranteed once the driver's route is assigned.

Notify the team as early as possible and request rescheduling before the driver reaches the address.

Only where the service and area support this. Check availability and any additional charges.

Schedules may change in the collection country. Obtain confirmation for the exact date requested.

Access and handling conditions vary. Declare the floor, lift availability and parcel weight before confirmation.

Share the necessary access instructions securely with the team and contact person before collection.

Coverage must be checked for the exact location and postcode, including any remote-area conditions.

Only after the booking is updated and the correct label issued. Do not hand over unregistered pieces.

Record the pieces handed over, keep the evidence and tell the team promptly about the remaining parcel.

Compare the recipient, AWB and number of pieces with the booking and retain the available collection confirmation.

Keep the collection document or confirmation supplied by the service and check that the collection scan is recorded.

Not automatically. Use the service's confirmations and respect personal privacy. Photographing the driver is not a standard requirement.

Not necessarily. The sender remains responsible for accurate declarations and compliance with content restrictions.

Have it ready beforehand. The driver may have a fixed route and may be unable to collect an unprepared parcel.

Contact the team for the service-specific solution. Do not hand over an unidentified box.

Yes. Repacking and another collection may be necessary, depending on the issue and service conditions.

Contact EPS promptly with the AWB, scheduled date, address and the period when you were available, so collection can be checked and rescheduled.

Yes. The parcel enters the network later than planned, which may change the estimated transit time.

Open the confirmed carrier's official tracking page and enter the exact shipment identifier from your confirmation.

Information may not yet be synchronised or collection may not be recorded. Check the carrier and the number entered.

The shipment details have been registered electronically. This does not yet confirm physical handover of the parcel.

The carrier has recorded collection. Later scans show processing and movement through its network.

The parcel is moving through the logistics network. It is not necessarily on the final delivery vehicle.

The parcel has been scanned at a network facility where it is processed for the next stage.

The parcel has been assigned to final delivery. Completion may still depend on access and the recipient being available.

An event needs attention, such as an address issue, missing documents, an access problem or a delay. Read the detailed status message.

The carrier or authorities may need details or documents. Respond using the verified channel identified in the request.

The shipment is undergoing checks or clearance. Documents, clarification or payment of applicable charges may be required.

An unsuccessful delivery attempt has been recorded. Check the reason and the options offered for the next step.

The available details are insufficient to locate the recipient reliably. Confirm the full address and send corrections to the team.

The carrier has started a return movement according to the recorded reason and service conditions.

Updates appear at scanning points. Some transport stages can take time without intermediate public tracking events.

Not automatically. Request a check if the transit estimate is exceeded or an unusual status appears.

Carriers use regional sorting hubs, so the logistics route is not always the shortest geographical route.

They may represent different operations, such as arrival, sorting and departure at one logistics facility.

Check the time zone used by the carrier's page. The local time at the event location may differ from your own time zone.

Use the individual tracking numbers or the master shipment details, according to the carrier's tracking system.

Pieces can be scanned or transported separately. Check each identifier before assuming a parcel is missing.

Where the service offers them and your contact details are correct, use the notification options on the carrier's official channel.

Compare the booked destination and check whether the city is a transit hub. Request clarification if there is a genuine discrepancy.

Use the contact form or email and provide the AWB, latest status, event date and a description of the discrepancy.

You can use the carrier's official tracking service. EPS contractual investigations concern shipments booked through EPS.

Yes. Synchronisation can be delayed. If the information conflicts with what happened, request verification of delivery evidence.

The estimate depends on the route, service and formalities. Use the transit window confirmed in your individual offer.

Do not assume so. Check whether the service quotes working days and how weekends and public holidays are treated.

This depends on the service rules and collection time. Ask how your quoted estimate is calculated.

Receipt must be arranged under the service conditions. Some services offer alternatives, which must be confirmed through the carrier.

This depends on the delivery conditions and any identification or signature requirements.

Only through the carrier's authorised options and conditions. Do not assume this option is available.

Obtain reception's agreement, use the guest's booking name and check that the service can deliver to the address within the available period.

Provide reception hours and check the delivery options. An exact time window is not automatically guaranteed.

Request the change promptly. It may require approval, incur a charge or be unavailable.

It may be impossible or require a return and a new shipment, with different formalities.

The carrier may offer another attempt or an alternative under the service conditions. Follow the official notice and deadline.

There is no universal number. Check the selected carrier's conditions and the information associated with the tracking number.

Some services allow this. Check the official notification, collection point address, opening hours and required documents.

The service and collection point set the period. Follow the deadline in the official notification.

Requirements vary. Check the carrier's instructions before travelling, especially if someone else will collect on your behalf.

Check the service and destination postcode. Availability and charges may differ from standard delivery.

Check reception and anyone who may have accepted the parcel. Contact EPS promptly and request verification of delivery evidence.

It is the available record confirming handover, which may include a date, time and signature depending on the service.

No. Check the signature requirements of the delivery option actually booked.

Follow the carrier's procedure, record the condition observed and contact the sender or support team without delay.

Inspect the packaging, number of pieces and signs of opening or damage, within the available delivery procedure.

Identify the missing pieces by tracking number, record what arrived and request a separate check for each missing piece.

Some services distinguish residential and commercial addresses. Declare the actual address type when requesting a quote.

Contact the team about available options. Returns and associated charges follow the service conditions and reason for refusal.

Check the name, postcode, building number, phone number, access arrangements and availability of the person receiving the parcel.

Checks commonly involve a commercial or pro forma invoice, goods descriptions, values, origin and sender and recipient details. Confirm the requirements for the actual route.

It records goods details and values where a commercial invoice is not used, subject to the applicable customs requirements.

It is the transaction document describing the goods, values and parties involved, used to assess and process the import.

Yes. Calling it a gift does not replace an accurate description and truthful value for customs assessment.

Do not assume this is permitted. Used goods still have a value that must be described and supported appropriately.

It identifies the item, material, use and quantity, rather than using vague terms such as miscellaneous items or things.

It does not identify the products. Authorities may require the nature, quantity and value of each item.

It is a product classification code used in customs procedures. The correct code must be checked for the product and destination.

The sender or importer must provide accurate information, obtaining specialist customs advice where classification is unclear.

It is the country determined under the applicable origin rules, which is not necessarily the country from which the parcel is sent.

It is an identifier used in certain customs operations. Whether one is needed depends on the party and transaction involved.

It may be required in some situations. Check with the customs authority or representative for the specific operation.

The accepted language depends on the procedure and carrier. Ask for the required format and language before handover.

Follow the service instructions for electronic documents or an external document pouch. Do not assume a universal number of paper copies.

No. Some services accept electronic documents, but availability and requirements must be confirmed for the shipment.

Notify the team and provide corrected documents before processing, clearly identifying the relevant AWB.

No. Declare a truthful value and provide accurate documents. False information can delay the shipment and have legal consequences.

Not if this is inaccurate. The shipment's purpose and the nature of the goods must be declared truthfully.

Send the relevant document through a verified channel with the shipment reference, avoiding unnecessary banking information.

Authorities may need identification and other information to declare and assess the import under local rules.

It authorises another party to perform customs formalities on the relevant person's behalf. Check who is requesting it and what it covers.

Authorised checks may involve inspection under the applicable procedures. Packaging should allow safe resealing after an authorised examination.

They are determined under the competent authorities' rules. A carrier may arrange collection and apply its own disclosed clearance fees.

Do not assume a fixed clearance time. Document checks, inspections and payment of charges can affect estimated transit.

Consult the destination customs authority's official information and the selected carrier's current instructions.

No. The goods and any special fiscal territories may change the requirements. Check the exact route and customs status.

Not automatically. The Schengen area and customs territory are different concepts with different rules.

Verify the name on the doorbell, building number and postcode, as well as acceptance of the contents and service.

Provide the full address and province and check access conditions, especially for islands or locations with special distribution arrangements.

Verify the postcode, city and province. Do not confuse the mainland with territories subject to different fiscal rules.

Do not assume so. Tax treatment and formalities can differ. Specify the island and exact postcode.

Identify the territory explicitly and request verification of coverage and documents. These destinations are not treated identically to mainland Spain.

No. Distance, coverage and formalities can differ even when the address uses the name France.

Verify the city, postcode and recipient or reception details, including opening hours for a business address.

Provide the complete postcode and building number, including any address suffix.

Confirm address access and postcode coverage, since local conditions can affect distribution.

No. Check the documents and import formalities applicable to goods entering Switzerland before booking.

No. Membership of the EEA does not automatically remove customs procedures for goods shipments.

Confirm the goods description, value, documents and responsibility for import charges using the exact destination and service.

Do not assume so. Specify the destination precisely and check the rules applicable to the goods and route.

No. Enter the correct country or territory and postcode to avoid errors in the quote and documentation.

Request a postcode-specific check. Coverage, transit time and charges may differ from mainland destinations.

Check product acceptance, import documents, recipient details and current rules applicable to the goods' value and shipment purpose.

Check import requirements for each product and accurate recipient details, including any additional documents requested.

Check biosecurity and product import restrictions before booking, especially for goods made from natural materials.

Availability is not universal. Check the route and current carrier restrictions before planning the shipment.

Yes. Operational events or official restrictions can change coverage. Confirm availability when booking.

Applicable rules and carrier coverage must be checked. Do not attempt to evade restrictions using false descriptions or recipient details.

Yes. Supply the country, town and postcode in the request so availability can be checked.

No. Coverage, price and formalities may differ when the same route is travelled in the opposite direction.

No. Suitable packaging does not override restrictions imposed by EPS, the carrier or the authorities.

Do not include cash in standard shipments. Check the exclusions and use an appropriate money-transfer service instead.

Jewellery and valuables are excluded under the platform's conditions. Do not include them without an expressly accepted specialised service.

These goods are among the exclusions. Discreet packaging does not change the acceptance rules.

Not through the platform's standard services. Such items are subject to prohibitions and special regulatory requirements.

No. Explosives and pyrotechnic articles must not be placed in standard parcels.

Not in an unauthorised standard shipment. Their composition and classification require assessment through an appropriate specialised service.

Perfume appears in the prohibited-items list in the EPS terms. Do not include it in a standard booking; packaging does not override the restriction.

Aerosols are excluded from the standard services described. Their pressure and composition require special transport treatment.

Alcohol appears in the prohibited-items list in the EPS terms. Do not include it in standard parcels, including gifts.

Do not include tobacco or cigarettes in the platform's standard shipments, regardless of quantity.

Do not treat them as permission to ship. Accompanied baggage and courier consignments are governed differently.

Food is excluded under the stated standard-service conditions. Packing it carefully does not make it accepted.

The standard services described do not provide temperature-controlled transport. Products requiring it are unsuitable for those services.

Pharmaceutical products are subject to service restrictions and exclusions. Do not ship them without checking an authorised solution.

Plants are excluded under the platform's conditions, and plant products may face additional phytosanitary requirements.

No. Live animals are not accepted in standard parcels and require an authorised specialised service.

Not through standard services. Biological samples and infectious materials have specific classification and transport requirements.

These are not accepted through the standard services described. Dedicated arrangements and formalities are required.

These fragile materials are excluded under the platform's conditions. Extra packaging does not guarantee acceptance or compensation.

These categories are excluded from standard services. Ask about a specialised solution without assuming one is available.

No. Illegal goods or goods infringing intellectual property rights must not be shipped through the platform.

Provide the relevant information for classification assessment. The sheet alone does not mean the product has been accepted for transport.

No. Declare the full contents accurately. Omissions can cause delays, charges and other consequences.

The team checks the service and carrier rules using the complete product description before booking.

Declare the model and battery and request a service check. Electronics containing batteries are not automatically accepted.

Acceptance depends on its battery, condition, packaging and service. Obtain confirmation before booking.

Follow the requirements for original packaging and outer protection. EPS terms exclude cover for electronics shipped without original packaging.

The service conditions may link protection and compensation to original packaging. Check the requirement before shipping.

No. Battery details are essential to checking acceptance and transport requirements.

State the type, number, condition and rated capacity, and whether batteries are installed in equipment or shipped separately.

Not necessarily. Their configuration can change classification and transport requirements.

Do not put it in a parcel. Damaged or swollen batteries can present hazards and require specialised handling.

Not through a standard shipment. Follow the manufacturer's instructions and an authorised service's procedure for the recalled item.

Power banks contain batteries and may face strict restrictions. Obtain explicit confirmation before booking.

Do not assume this is accepted. Additional batteries may change the requirements compared with a device containing an installed battery.

Yes. Prevent accidental activation and follow the specific preparation instructions for the product and service.

Do not rely on standby to prevent activation. Switch it off according to the manufacturer's and accepted service's instructions.

Secure the device and protect the controls without applying unsafe pressure to the battery.

It is prudent to back up data and protect access to personal information before handing over the device.

Do not send passwords in a form or chat. Transporting a device does not require access to your personal accounts.

Describe the exact product and check acceptance. Protect plugs and cables so they cannot damage the packaging.

Bundle them separately, protect connectors and secure them so they cannot strike the main device.

Check the model's preparation instructions, leakage risk and service acceptance before packing and booking.

Televisions are sensitive and may be excluded. Original packaging does not guarantee acceptance or compensation.

Request a check of the packaging requirements and exclusions. Do not assume an improvised box offers the required protection.

Its battery, weight and dimensions may rule out a standard service. Describe the complete product and request a specific assessment.

Not necessarily. Separation changes the configuration and may create different requirements for both components.

Declare its condition and any possible liquid. Cleaning and preparation must follow the applicable instructions; do not conceal prohibited substances.

No. Check acceptance, exclusions and liability conditions for the particular device and its packaging.

Classification depends on the service and destination. Obtain written acceptance: EPS terms include documents among exclusions, so general references to envelope services are insufficient.

Do not hand over originals without written acceptance by an appropriate service. Keep copies and check the exclusions and liability limits.

Obtain written acceptance first. Keep copies and consider the consequences of loss; a document's legal significance is not automatically covered by compensation.

Do not assume acceptance. Check the issuing authority's rules, destination requirements and carrier restrictions for identity documents.

Check legality, authorisation and service acceptance. Do not disclose or send documents without the necessary authority.

Use suitable inner protection and durable outer packaging that meets the accepted document service's requirements.

Use rigid support and suitably sized packaging. Do not fold documents that must remain flat.

International transport may require stronger packaging. Confirm the format recommended by the service.

Not without checking. Adding goods may change the classification, price and required documents.

Do not assume so. It is a physical item and must be declared under the carrier's and destination's requirements.

Not necessarily. Books can be goods with a value and must be declared according to the nature and purpose of the shipment.

Check acceptance and protect them with suitable supports. Do not assume sentimental value is covered.

First obtain explicit acceptance of the documents and package dimensions. If accepted, use strong packaging and declare the total weight.

Attach the label to a flat visible area without folding it or placing it across closures.

Follow the service requirements. Legal or sentimental significance is not automatically equivalent to an insurable or compensable value.

No. Check liability limits and document exclusions before choosing a service.

Ask whether the service offers it and what type of delivery evidence can be provided.

Use the exact institution name, department, contact person and receiving hours where required.

Check the receiving office's address and required application reference. Keep copies and allow a margin before the deadline.

A normal transit estimate does not provide that guarantee. Check the service commitment and allow sufficient time for delays.

Yes, under applicable procedures. A document shipment is not automatically exempt from every check.

Use secure closed packaging and avoid exposing information unnecessarily on the outside.

State the document category and purpose accurately, without unnecessary personal details, following the service instructions.

An inventory and separately retained copies can help verify the contents after receipt.

Check whether an electronic copy accepted by the recipient can satisfy the requirement before shipping an original.

Request confirmation of acceptance and packaging requirements. Some services require an outer box, not just wrapping film.

Protect them against impact and snagging as required by the service, and include them in the declared dimensions.

Retract it fully and prevent accidental extension, using the outer packaging required by the carrier.

A suitable outer box protects straps and zips from snagging. Confirm the packaging accepted by the service.

Do not assume this is accepted. Film does not provide the protection and stable shape of a suitable outer box.

Remove old labels and barcodes to avoid confusion with the new shipment identifier.

A lock does not replace proper packaging or guarantee protection. Follow the service's suitcase requirements.

You can request transport, declaring the actual contents and checking the destination's import requirements.

Check import restrictions and cleanliness requirements. Declare its actual condition and appropriate value.

For shipments requiring customs documentation, prepare detailed descriptions, quantities and truthful values.

That is usually too vague. List the types of goods, quantities and values required by the instructions.

No. Any relief depends on destination rules and satisfaction of the required conditions and documentation.

A specific procedure may apply, but it must be checked and documented before shipping.

Declare them and check acceptance. Liquids, alcohol, aerosols or other ingredients may be restricted.

Do not assume it is accepted in a parcel. Check the service exclusions and destination rules for pharmaceuticals.

Do not include food in the standard services described. Mixing it with clothing does not change the restrictions.

Glass and fragile items are excluded under the platform's conditions, even when they are personal souvenirs.

It may fall within fragile or valuable-goods exclusions. Request an explicit assessment before booking and do not assume cover.

Describe the item and its packed dimensions. Its shape, length and contents may require a service other than standard parcel transport.

Request a service and packaging check, declare the final dimensions and protect protruding components.

This depends on the weight, dimensions and materials of the pieces. Have each package assessed before booking.

The declaration and sender details must accurately reflect the shipment. Check ownership and document requirements where customs formalities apply.

Separate and protect hard or sharp accessories, then secure the contents inside the outer packaging.

Such items may be excluded under the platform's conditions. Do not assume sentimental value can be compensated by a standard service.

Keep the inventory, photographs of contents and packing, declared documents, AWB and handover evidence.

Provide monthly volume, destinations, typical weights and dimensions, contents and relevant operational requirements.

Describe the expected peak periods and volume changes. Conditions depend on the proposed volume and available capacity.

Yes, for assessment. Provide the addresses, opening hours and expected volume at each collection point.

Number boxes internally, keep a piece list and match every label to the correct recipient and contents.

Yes. Use authorised staff and maintain a clear record of requests and references.

Use a unique internal reference and check for an existing booking before another colleague submits an order.

Check product acceptance and declare the purpose, quantity and truthful value, even when samples are supplied free of charge.

No. Supplying them free to the recipient does not remove the need for an accurate value and description.

If the goods and service are accepted, clarify the importer, documents and responsibility for import charges before booking.

Address type and receiving hours can affect service conditions. Use the recipient's actual details.

Ask which information and formats are available. Do not assume all carriers provide the same reporting capabilities.

Include the gate, receiving desk, hours and contact person, avoiding security information unnecessary for the collection.

No. Pallets may require dedicated transport, loading equipment and conditions different from standard parcels.

Provide outer dimensions, gross weight, contents, stackability and loading and unloading conditions.

Other freight cannot safely be placed on top. Declare this because it may affect the service and price.

Yes. Available handling equipment affects the vehicle and service needed for collection and delivery.

Check the exact address, receiving windows and organiser's requirements. Allow a margin for delays.

Follow the marketplace's label, appointment, contents and packaging requirements and confirm that the transport service can meet them.

Not automatically. The warehouse's internal label and the transport label serve different purposes.

That is a commercial policy choice, but actual shipping costs vary. Assess the impact before making promises to customers.

Validate the country and postcode, require the building number and check details before issuing the label.

Share only necessary information and ensure appropriate transparency and a valid basis for processing and transferring it.

Ask for an available option to be checked. Do not promise a guaranteed deadline before the service is confirmed.

Standardise accepted packaging, retain accurate measurements and assign clear responsibility for booking and handover.

Yes. Describe the reports, documents and support process you need so available arrangements can be checked.

You can request services for accepted goods, providing your store's routes, volumes and parcel characteristics.

No. Order payment and transport booking are separate stages in the merchant's process.

Provide the name, full delivery address and contact details required by the service, without information unnecessary for transport.

No. Check them separately and use the delivery address confirmed by the buyer.

Check the commercial and transport requirements first. Update the contents, documents and measurements of the combined shipment.

Yes, if the booking reflects the actual pieces and the buyer is informed about their tracking references and possible separate deliveries.

Provide the parcel count and tracking references, explaining that pieces may receive separate scans and arrive at different times.

Confirm the correction directly with the customer and update the booking before handover. Do not improvise handwritten label changes.

Request a check through an authorised channel. Changes may be restricted or require additional documentation.

Use realistic estimates and distinguish order preparation from carrier transit. Avoid unconfirmed delivery guarantees.

They are separate stages. Transit is measured according to the service after the parcel enters the carrier's network.

After actual handover, share the tracking number, estimate, parcel count and a clear support contact.

This is the store's commercial decision. Carrier costs still need to be assessed and paid under the store's policy.

Explain before purchase which costs are included and who pays import charges, according to the destination and service.

Check the carrier's options. The parcel may be held or returned, and further costs may arise under the applicable conditions.

Retail presentation packaging may need additional outer protection for courier handling.

Keep the order, applicable invoice, contents list, AWB, handover evidence and relevant correspondence.

Maintain a record connecting the internal order reference to every transport identifier, including partial shipments.

Not always. Use the AWB or another reference expressly supported by the carrier's tracking system.

Describe the route and parties involved so the service, documents and responsibilities can be checked.

Do not assume the label is reusable. Returns normally have their own instructions; EPS does not automatically accept prepaid labels from other systems.

Do not assume acceptance. Follow the merchant's instructions and those of the carrier that issued the label.

The seller handles product issues and purchase rights. A transport problem must be identified separately using the shipment details.

No. It records the transport stage; resolution of a sales dispute depends on the circumstances and applicable rules.

Check products, destinations, addresses, documents, costs and support arrangements before offering delivery options to customers.

Follow the instructions in the confirmed offer. Sending the quote form does not make a payment or debit your account.

The available methods are stated in the current booking process or offer. Do not assume every payment method is supported.

Request official instructions and verify the beneficiary and payment reference before making a transfer.

No. Do not put full card numbers, security codes or banking passwords in a form, email or chat.

Compare the shipment and beneficiary with confirmed information and verify through an official contact channel before paying.

Request it and provide accurate billing details appropriate to the confirmed offer and transaction.

Provide the legal company name, tax identifier, billing address and any other information the issuer needs for the transaction.

Request review and correction through the issuer's procedure. Do not alter the received invoice yourself.

Send the correct details and invoice number to the billing team for review and correction.

Compare the documents and request an explanation of measurements, charges or confirmed service changes.

The service conditions may allow adjustments after measurement checks. Ask for the measurements and contractual basis for the difference.

Provide the payment and order references, without unnecessary sensitive details, and ask the team to investigate and reconcile the payments.

Check the beneficiary and reference, then provide relevant payment evidence so the team can identify it.

No. Payment and physical collection are separate events with separate evidence.

Only if this has been expressly agreed in the commercial arrangement. Do not assume deferred payment is available.

Request confirmation of the option and payment responsibility. Services do not all support the same billing arrangements.

No. Check the specific service, countries, currency and collection and remittance conditions separately.

No. Shipping is the service cost; cash on delivery is the amount collected for goods where that service is available.

Confirm the invoicing and payment currency with the issuer before accepting the offer.

If currency conversion applies, ask which currency, rate and calculation date are used.

Request cancellation and a check of the conditions applicable to the booking's current stage. A refund is not automatic in every situation.

No. Check the reason, rescheduling options and relevant contractual conditions.

Email the offer, invoice, AWB and specific reason for the dispute. Request the measurements or documents supporting the charge.

Send only what is needed to identify the payment, masking unrelated transactions and information.

The operator is Express Post Services LLC, EIN 38-4087227. Its confirmed registered address is 680 S Cache Street, Suite 100-10400, Jackson, WY 83001, U.S.

Photograph the packaging and contents, record the condition under the delivery procedure and notify the team promptly with the AWB.

Yes. Keep the box, cushioning and contents for examination until you receive instructions confirming they are no longer needed.

Take clear photographs of every side of the box, the label, inner protection and specific damage.

Keep the packaging and evidence, compare the inventory and notify support without delay.

Not before the investigation. It may be needed to assess the cause and the claim.

Provide the AWB, handover evidence, contents description and available proof of value, and request an investigation.

The carrier determines this through its investigation procedure. A temporary lack of scans alone is insufficient.

The period depends on the applicable procedure and rules. Ask for acknowledgement and the timeframe relevant to your case.

Yes, different deadlines may apply. Report it promptly and check the procedure in the service documents.

The person entitled under the contract and applicable rules. Evidence of entitlement or authorisation may be required.

Yes. The recipient can provide information and evidence. The team then checks who is entitled to pursue compensation and the applicable process.

EPS terms specify the original invoice as accepted proof of value. Keep it and confirm the documents required for your particular case.

Do not assume it is covered. The platform's conditions exclude certain goods and values that cannot be assessed commercially.

No. Check the service, exclusions and liability conditions. An unaccepted item does not automatically become covered.

No. Declaring information for a quote or customs is not the same as buying additional cover.

Request instructions first. Changing the item's condition can interfere with assessment of the evidence.

Keep the parcel in its documented condition and follow the officially communicated presentation or collection procedure.

This depends on the service terms and any applicable guarantee. Request assessment of the specific case.

Do not assume so. Indirect losses may be excluded under the transport conditions.

Do not use its contents. Keep the packaging and notify the carrier or team with the relevant identifying details.

Document the seals, label and contents, retain all packing materials and report the incident promptly.

Continue the same email conversation and retain the shipment reference in the subject so evidence and responses stay together.

Include the AWB, date, people involved, what was observed, available evidence and the resolution requested.

Reply in the existing email conversation and request an update using the AWB and order reference. Provide requested documents promptly.

Request the reasons and escalation procedure, then check the options available under the contract and applicable rules.

Use the quote form or email support@expresspostservices.com. The public EPS phone number is +1 702 963 3715.

Use the Contact page. Include your email address, a description of the issue and the AWB or order reference if available.

Use the order number or AWB from your confirmation. For an unconfirmed quote, provide your name, request date and route.

Briefly state the issue and reference, for example Missed collection — AWB.... Avoid unnecessary sensitive information.

At the email address you entered. Check its accuracy and look in your spam folder as well.

Yes. Reply in the same email conversation and clearly identify the new or corrected information to avoid unrelated duplicate requests.

Search your email for EPS, the carrier's name or the booking date. If you still cannot find it, contact the team with details needed to identify the shipment.

You can appoint an authorised person. Share only necessary information and clarify their authority to receive shipment details.

No. They are general information organised by topic. Use the contact form for a check of a particular shipment.

No fixed response time is promised. For an urgent issue, phone the team and provide the AWB and a clear description.

Provide the AWB, collection date, countries, latest status and a clear explanation. Send requested documents through the channel indicated by the team.

You can use the form or email at any time. Review and response depend on the team's availability.

No. Use the carrier's official tracking page with the AWB for reported tracking information. EPS can investigate bookings made through the platform.

No. A quote is prepared after checking shipment details. Request an offer before booking.

Try a keyword such as packaging, AWB or customs and select the relevant category. If the answer is missing, contact the team.

Follow the email instructions in the EPS terms. The contact form can report an issue but does not replace the required documents and claim deadlines.

Do not send passwords, authentication codes, full card details or unsolicited identity documents. Include only information relevant to the shipment.

The team needs a valid address to respond and request clarification. An incorrect address can prevent you from receiving the reply.

The request is for transport assessment. Marketing communications must be handled separately under the privacy policy.

Ask the team for messages and documents relevant to your shipment. Identity or representation checks may be needed before access is provided.

Write to the contact in the privacy policy, identifying the incorrect details and requested correction. Include the AWB for an active shipment.

Read the EPS privacy policy. For questions about your circumstances, you can contact expresspostservices@gmail.com.

Send a request to the privacy-policy contact. The company must assess retention obligations and the contractual situation when handling it.

Use the contact details published on expresspostservices.eu. Verify the domain and shipment reference before sending documents or making a payment.

Sign out of your account and email, close the pages and avoid saving passwords or shipment documents on a shared device.

Allow extra time beyond the usual estimate and check schedules in both countries before booking.

Yes. Local facilities and delivery services may follow a different schedule even when the origin country is operating normally.

Check service availability, collection cut-offs, packaging stock and the time margin communicated to the recipient.

Send it early and check the service commitment. A standard estimate does not guarantee arrival for a birthday or other occasion.

Use the address confirmed by the recipient, preserve its local format and check the country, town and postcode.

Do not translate it arbitrarily. Use the locally recognised form accepted by the carrier's system.

A full name helps identification and receipt. Provide the details required by the service and delivery address.

Ask the recipient for the complete local address format and accepted directions, then check how it is recorded in the booking.

Ask the recipient to confirm it and check an official postal-service or carrier source for that country.

Yes. Use the correct international format to avoid ambiguity when contacting the recipient.

Use accurate local details and tell them about the shipment. The carrier's local support may operate in the destination language.

Check the contents list, recipient and label together before final sealing.

Choose an appropriately sized box and efficient cushioning while preserving the strength and restraint the item requires.

Yes, if they are clean, dry and strong enough. Reuse does not make damaged packaging suitable.

Yes, when preparing quote requests, but recheck the weight and outer shape after packing each shipment.

Check every item in the inventory, including batteries, cosmetics, liquids, food and accessories.

Verify the declared contents, protection, sealing, weight, dimensions and correspondence with the label and booking.

Record the date, recipient, contents, AWB, confirmed cost and request reference in a secure place.

Yes. Notify the team and clarify acceptance before handing over a potentially non-compliant parcel.

Do not automatically open its link or pay. Verify the tracking number and request directly through the carrier's official channel.

Check the domain and the context of the request. If anything is uncertain, confirm through an official contact before paying.

Yes. Check the piece count, packaging and contents, and keep evidence if you find a problem.

After checking the contents and after any investigation or procedure requiring the packaging has concluded.

Send the tracking number, estimate and receiving instructions, and confirm availability and access in advance.

Accepted contents, strong packaging, accurate measurements, correct label, complete documents and a piece count matching the booking.